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First Name

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Last Name

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What voltage is your cart?

48V

36V

Unknown

What manufacturer is your golf cart?

EZGO

Club Car

Yamaha

Other

Why are you looking to replace your old charger?

Quit working

Old & clunky

I did not get one with my cart

Other

What can we help you with?

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A FORM Customer Service team member will contact you via email within 1 business day.

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First Name

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Last Name

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Where did you purchase your FORM Charger from?

Amazon

FORMCharge.com

Ebay

Other

How long ago did you purchase your FORM Charger?

Less than 1 month

2-6 months

6-24 months

Over 24 months

Has the FORM Charger fully charged your cart in the past?

Yes

Can you please describe the challenge you are having and any events that lead up to it?

Details like how long the charger ran and what you have tried so far to troubleshoot are very helpful.

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What voltage is your cart?

36V

48V

Unknown

What manufacturer is your golf cart?

EZGO

Club Car

Yamaha

Other

What model charger do you have?

Model LA1

Model LA2

Model LT2

When plugged into just the wall, do either of the LEDs on the charger illuminate?

Yes

When you plug your charger into the cart, does the "Charge Status" LED turn from Green to Red?

Yes

When your charger is ONLY plugged into the wall, does your charger flash Red/Green?

Yes

What plug type do you have?

Lithium Onboard

When your charger is ONLY plugged into the wall, does your charger flash Red/Green?

Yes

How many lithium batteries are wired together in your cart?

One big 36V or 48V battery

3 - 12V batteries

4 - 12V batteries

The number I'm using is not listed

If you step on the gas pedal, is there enough juice in the batteries to move the golf cart?

Yes

When was the last time you were able to fully charge your golf cart?

Less than 1 week

Less than 30 days

Over 30 days

Does your old (Non-FORM) charger still work?

Yes

Are you experiencing similar issues with the FORM Charger and your previous charger?

Yes

Does your golf cart have a battery gauge?

Yes

Have you checked the water level in your batteries in the last 30 days?

Yes

Have you replaced any of your batteries recently?

Yes

Which category best describes your experience level with golf cart maintenance?

Someone else does my golf cart maintenance

Nervous, but I'll try

Troubleshooter

How long ago did you replace them?

Less than 30 days

Less than 1 year

Over 1 year

Has your FORM Charger been able to complete a full charge since you replaced batteries in your cart?

Yes

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