Model A FAQ

The LED’s on FORM charger are designed to illuminate when connected to power. However, there can sometimes be a disruption from the power source, preventing your LED from illuminating. This can usually be solved by a couple of quick checks. Test your charger in a known working outlet. Also, try unplugging the power cord from the charger, and verify the plug is firmly inserted into the charger.

You may also want to check your breakers to see if any are off or tripped.  This can be another reason the power is not getting to your charger.

If you are still experiencing a problem after trying these solutions, CLICK HERE to schedule an appointment with a product specialist.

Our smart chargers are designed with safety features to protect the health of your batteries. This is to prevent damaging batteries in a state of less-than-ideal conditions.

 If your batteries are below the minimum voltage (18V for 36V carts or 24V for 48V carts) the charger is unable to detect the batteries and begin charging. More then likely your batteries and charger are fine.

First, check to ensure your connections are tight throughout your battery pack. Test the pack voltage of your golf cart batteries by using a multimeter. See section 3.3 of Troubleshooting Guide for detailed instructions.

If your multimeter identifies that your batteries are below minimum voltage this can be easily solved by using an Automotive Trickle Charger and charging each battery individually. Refer to the troubleshooting section 3.6 in the Troubleshooting Guide

For further questions please schedule an appointment with our Product Specialists HERE!

Our smart chargers are designed to protect and preserve your batteries.

Our charger works in a 3-stage smart charging mode. Step 1 is Bulk Charging, Step 2 is Absorption, and Step 3 is Maintenance.

Stage 3 will maintain a trickle charge. The typical charge cycle takes around 15 hours. It is recommended to check the charger periodically after that to confirm it has shut off.

For technical details, please refer to our Instructional Manual.

Our smart chargers are designed with safety features to protect the health of your batteries. This is to prevent damaging batteries in a state of less-than-ideal conditions.

The charger senses the golf cart batteries before engaging a charge sequence. If your batteries are below the minimum voltage (18V for 36V carts or 24V for 48V carts) the charger is unable to detect the batteries. This is a common problem, especially for carts that haven't been charged for a while or run completely out of charge. This can be solved by using an Automotive Trickle Charger and charging each battery individually to bring them up to the minimum voltage. Refer to the troubleshooting section “3.6 Reconditioning Golf Cart Batteries (Trickle Charging)”.  Troubleshooting Guide

For more in-depth directions or if your charge status light still does not change, please refer to our Troubleshooting Guide for additional solutions.

Our smart chargers are designed to protect and preserve your batteries. Our charger works in a 3-stage smart charging mode. Step 1 is Bulk Charging, Step 2 is Absorption, and Step 3 is Maintenance.

The condition, age, and water levels of a battery have been known to cause the battery not to read as fully charged. Stage 3 will maintain a trickle charge, however, if it does not read the batteries as fully charged, it will continue to charge. The typical charge cycle takes around 15 hours. It is recommended to check the charger periodically after that to confirm it has shut off. An easy, inexpensive fix or preventative measure would be to add an outlet timer to limit how long the charger can run.If you are still experiencing a problem after trying these solutions, please CLICK HERE to schedule an appointment with a product specialist.

To protect the health of your batteries our smart chargers are designed with specific safety features. To begin charging our chargers must detect a minimum voltage from your batteries.

90% of the time this issue can be fixed with a simple trickle charger. Use your trickle charger to individually charge each battery until the battery pack measures above 18V for 36V carts or 24V for 48V carts. You may resume charging with your golf cart charger once the minimum voltage has been reached. Follow Section 3.6 Troubleshooting Guide for more detailed instructions

If you are still experiencing issues please refer to the full Troubleshooting Guide for additional information. For further questions please schedule an appointment with our Product Specialists HERE!

The FORM Charge golf cart charger is designed to get the most range out of your battery pack. Properly maintained lead acid batteries should have a life expectancy of 3-5 years. However, when your traveling distance decreases it is often caused by bad batteries. The good news is the charger is likely functioning properly. 

To self-diagnose the problem please refer to Step 3 - Testing Your Batteries in our Troubleshooting Guide.

To professionally diagnose the problem bring your batteries into a golf cart shop to be tested with the proper equipment. The testing equipment will be able to determine if new batteries are necessary.

The FORM Charge smart golf cart charger is designed to charge lead-acid batteries.

Over time, battery posts and terminals can start to corrode from hydrogen gas being released from the sulfuric acid inside the battery. This can cause a buildup of a 

white/blue/green substance around the terminals (hydrated copper sulfate.) This is a poor conductor of electricity and  can increase resistance within the circuit. This can also cause your cart to not start and possibly lead to a myriad of other battery problems. Battery terminal corrosion can be cleaned off in most situations.

Preventing, not cleaning, battery corrosion should be the goal for proper battery maintenance. However, should you encounter a battery with corroded battery terminals, here is a simple seven-step process. It is always a good idea to use eye protection and use mechanic gloves while working around lead-acid batteries.

Step 1: Remove Battery Cables - When removing cables from batteries, always start with the negative battery cable.

Step 2: Inspect Battery Cables - Check for excess wear or battery corrosion on the cables as well as dried, cracked, and peeling insulation. Replace the battery cable(s) if any damage is present.

Step 3: Remove and Neutralize Battery Corrosion - Spray a commercial-grade battery cleaning agent wherever corrosion is present to remove corrosion and neutralize the battery acid.

Step 4: Dry and Polish Battery Posts and Terminals - Dry the battery, battery posts, and battery terminals once the corrosion is removed. A microfiber cleaning cloth is a great option. Use a battery terminal brush to remove additional residue.

Step 5: Install Battery Terminal Protectors - Install battery terminal protectors, also known as anti-corrosion pads, on each battery post. These work best when saturated in a battery corrosion-preventative compound.

Step 6: Reconnect Battery Cables - Reconnect the battery cables in the reverse order from step 1. (Positive first, then negative)

The act of charging lead-acid batteries generates heat within the charger due to converting AC power from your wall outlet to the DC power required by your cart. 

It is normal for your charger to heat up when charging. 

Our smart battery chargers are designed with a fan to cool the charger during operation.

The normal operating temperature is warm to the touch. The fan will automatically engage to keep the charger cool. 

 The ambient (air) temperature at the time of charging will affect the operating temperature of the charger. The maximum recommended air temperature for charging batteries is 105 degrees F. When the charger is hot, the output current will drop to protect the charger and the battery.

Even though the FORM charger is capable of operating in a high ambient temperature environment, a minimum of six inches of unobstructed area should be allowed on all sides of the unit for proper air circulation and cooling. Adequate cooling and circulation will allow the charger to operate at peak efficiency.

For technical details, please refer to our Instructional Manual.

Our smart chargers are designed with safety features to protect the health of your batteries.

Sometimes, it is possible to hear a bubbling sound while the batteries are charging. This is not your batteries boiling.

The bubbling sound you hear is the release of hydrogen gas bubbles during the bulk recharge phase. The release of hydrogen gas bubbles stirs up the sediment in the bottom of the batteries and helps to maintain a healthy environment.

*Please note if fluid is bubbling out of the battery during charging, immediately disconnect the charger. This can be a sign that too much fluid has been added to the batteries.

For technical details, please refer to our Instructional Manual.

Our smart chargers are designed with two LED lights, POWER and CHARGE STATUS, that easily indicate the status of connected batteries. The LEDs are located on the end of the charger that has the cord with the golf cart receptacle plug.

If your charger shows a green CHARGE STATUS LED but your cart does not appear to be fully charged, there may be a connection issue or low battery condition between the cart receptacle and batteries that is causing the charger not to charge and remain in standby mode. 

Please refer to our Troubleshooting Guide for additional technical information.

Our FORM smart chargers intelligently charge your batteries using 3-stage smart charging technology for fast and efficient charging. 

There are a handful of factors that influence charging time, including the current charge level remaining in your battery, weather conditions, the age of your batteries, etc.

On average our FORM Charge smart charger will fully charge your golf cart within 8 - 12 hours. Customers often report that our chargers complete a charge cycle faster than their previous model. 

Charging your batteries overnight or anytime after using your golf cart are best practices for maintaining efficient charge levels and charging times. Battery maintenance is also critical. Maintain proper water levels, tight connections, and corrosion-free cable connections.

Please refer to our online Instructional Manual for more detailed troubleshooting.

FORM chargers are designed to safely charge lead acid batteries on golf carts. There are easy preventative measures you can take to maintain the longevity of your charger. We understand this was an investment, and you want to properly care for your charger. 

Here are easy ways to care for your charger:

• Store in a cool and dry environment away from outside elements
• Keep away from water
• Store in a location where it will help to prevent accidental droppings and keep cords out of harms way.
• Clean routinely with a damp cloth
• You can leave your charger plugged in when not in use and will only draw a small amount of power to run the LED

By following these simple steps you will maintain the health of your charger. For additional questions please schedule an appointment with our Product Specialists HERE!

The FORM Charge smart golf cart charger is designed to charge wet-cell lead-acid batteries.

Wet cell lead-acid batteries use water, or electrolyte, as a connector between the battery’s electrodes. Over time and through usage, this water evaporates. To prolong the life of your battery, it is important to regularly check the water levels and replenish them as needed.

Follow these five steps to check and replenish the water/electrolyte levels in your batteries.

Step 1: Safety - Make sure to use gloves and safety glasses/goggles whenever you are working with your batteries. Also, make sure your cart is in TOW mode.

Step 2: Clean - Before you open your batteries, make sure to clean the top of your batteries to reduce the chance of contaminating the inside of the battery with dirt, dust, or debris.

Step 3: Check Levels - Remove the plastic caps covering the cell ports. Carefully clean any dirt or debris that may have built up underneath. Check each cell to make sure no electrodes or plates are exposed and that the water level is around 1/4” above the electrodes/plates.

Step 4: Refill - Use distilled water to fill any cells that are low to the proper level making sure all electrodes or plates are covered.

Step 5: Cap - Reinstall the caps over the cell ports. Make sure no dirt or debris is on the caps prior to reinstallation. You can now switch your cart back to RUN mode.

For technical details, please refer to our Instructional Manual.

Yes, please refer to our online Instructional Manual along with other resources available online at our FORM Chargewebsite.

Battery watering systems can be very handy when they are working correctly, but many times, they are not. This can lead to damage to your batteries or create charging issues.

Battery Watering Systems rely on many parts and pieces, such as floats, which are likely to fail, making the system not reliable.

These systems can be used, but with caution. If using a battery watering system, make sure to physically check the water levels of all your batteries at least once per month.

Our smart chargers are designed with safety features to protect the health of your batteries.

A plug end getting warm is normal. A plug end getting hot to the touch is not. Electricity needs surface area to pass current along. A high current needs a larger surface area to pass from the plug to the receptacle. If the plug is not making a good connection, heat can build up in the plug and cord. This can often be remedied by replacing the cart receptacle.

Check the plug end and make sure that your plug terminals are clean and not pushed in. Also, inspect your cord for any cuts or cracks. If everything looks good, inspect your cart receptacle for damaged ends or signs of corrosion. Receptacles wear out over time and often should be replaced every few years depending on use and the elements the cart is exposed to.

If you are still experiencing a problem after trying these solutions, please visit CLICK HERE to schedule an appointment with a product specialist.

Our smart chargers are designed with safety features to protect the health of your batteries.

It is not required to switch your cart into TOW mode in order to charge your batteries. Our charger will charge your batteries in both RUN and TOW.

RUN is used anytime you are using your golf cart.

TOW is used when:

• Disconnecting or connecting battery cables
• Towing the cart
• Extended storage
• Servicing the cart

For technical details, please refer to our Instructional Manual.

Our smart chargers are designed with safety features to protect the health of your batteries.

A battery cable getting warm is normal. A cable getting hot to the touch is not. Electricity needs surface area to pass current along. A high current needs a larger surface area to pass from the plug to the receptacle. If the cable is not making a good connection, heat can build up in the cable and terminal. This is usually caused by a loose connection or corrosion. It is best to properly repair or replace continually hot connectors and cable wires as routine maintenance before they can lead to expensive repairs.

With the charger disconnected and the cart in TOW mode, check all of the battery cable connections to make sure that they are tight and clear of corrosion. Also, inspect your cord for any cuts or cracks. If the cable is damaged or shows signs of corrosion on the terminals, replace the cable. If there is corrosion on the battery posts, clean the battery posts to improve the connection. Battery cables wear out over time and should be replaced every few years depending on use and the elements the cart is exposed to.

If you are still experiencing a problem after trying these solutions, please CLICK HERE to schedule an appointment with a product specialist.

Our smart chargers are designed with protections in place to help prevent short-circuiting, over-voltage, overheating, and reverse polarity. It is rated to draw 8AMP current from a standard 110 VAC outlet.

When too many devices are in a single breaker circuit, or multiple devices of high consumption are on the same circuit, it can cause the breaker to trip. Reducing the draw on a single breaker can prevent it from tripping.

Remove other devices from outlets on the same circuit and try the charger again.

If the breaker still trips, try the charger in an outlet that is on a different circuit/breaker.

If you are still experiencing a problem after trying these solutions, please CLICK HERE to schedule an appointment with a product specialist.

Our smart chargers are designed with safety features to protect the health of your batteries. This is to prevent damaging batteries that may be in a state of less-than-ideal conditions.

The charger relies on sensing the golf cart batteries before engaging a charge sequence. This is a common problem, especially for fully depleted batteries. This can usually be solved with an inexpensive automotive trickle charger many people already have.

You will be using a 6 or 12-volt automotive trickle charger to recondition each battery.

1. Each battery should be charged for approximately 20 minutes so the pack can be detected by the FORM golf cart charger.

2. The battery pack will need to be reconditioned to the minimum safety voltage of 18V for 36V Carts, or 24V for 48V Carts.

If your cart still will not charge, check every battery connection. Make sure every battery cable is correctly wired and that they are tight against the battery terminals. Make sure they are not rusted or corroded. Bad connections will cause the battery charger not to function properly.If you are still experiencing a problem after trying these solutions, please CLICK HERE to schedule an appointment with a product specialist.

FORM chargers are designed to charge your cart with minimal noise. However, it’s always best to pay close attention to your charger to ensure everything runs smoothly.

If you are hearing a constant clicking sound there are a couple of simple and quick checks to easily identify the root cause.

• Check for corroded terminals or loose connections.
•  Trace the wires from the back of the charging receptacle to the batteries and ensure a solid connection.
•  Check the connection between the receptacle and plug to ensure it is secure.
•  Remove the AC power cord from the charger and reinsert it to ensure a solid connection
•  Remove the AC power cord from the wall and reinsert it to ensure a solid connection

If you are still experiencing the problem, you may have a bad cell in one of your batteries. To check for this, you can take your batteries to a local battery franchise to have them tested. Most places will do the testing for free!