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Troubleshooting Guides

Before You Buy - FAQ

Plug Identification chart

No matter what golf cart type you have, we are confident we have a charging solution for you. 

Our RED smart chargers will work with your golf cart if you have lead-acid batteries in a 36 or 48-volt battery system and your receptacle plug type matches one of our plug styles above.

Note: Our RED onboard charger type is designed to work with any 36 or 48-volt lead-acid battery system, regardless of the plug type, by connecting directly to the battery terminals.

Our BLACK chargers from FORM are designed specifically for lithium batteries and are compatible with most lithium-ion batteries, including LiFePO4 and Li-ion batteries.

Yes, the BLACK chargers from FORM are designed specifically for lithium batteries and are compatible with most lithium-ion batteries, including LiFePO4 and Li-ion batteries.

It is essential to use the correct charger for your specific battery type to ensure it is charged safely and efficiently. Using the wrong charger can result in undercharging, overcharging, or damage to the battery.

Therefore, if you have a lithium battery, it is recommended to use the BLACK charger from FORM. If you have a lead-acid battery, it is recommended to use the RED charger, as it is designed specifically for that battery type.

For more information on FORM's chargers and their compatibility with various battery types, visit their website at formcharge.com or contact customer support for further assistance.

Yes, It is not necessary to unplug the smart charger after each use, and it can be left plugged into the wall. However, it is important to note that the LED on the charger will continue to draw a small amount of power while it is plugged in.

The FORM Charge 24-Month Limited Warranty is as follows

The FORM branded product (“Product”) warranty is non-transferable and warranted against defects in materials and workmanship for a period of two (2) years from the date of original retail purchase (“Warranty Period”) when used in accordance with FORM’s user manuals. 

The warranty covers a one-time replacement of the originally purchased product with proof of purchase. This warranty does not apply to replacement items.

The warranty excludes normal depletion of consumable parts unless a failure occurs due to a material or workmanship defect. The warranty excludes damage resulting from abuse, accident, modifications, unauthorized repairs, or other causes that are not defects in materials and workmanship.

FORM may restrict warranty service for hardware products to the country where FORM or its Authorized Distributors originally sold the product.

Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. A damages claim based on a breach of major contractual obligations, or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.

Our FORM Charge product line is designed to charge golf carts with all common plug types and onboard chargers. All charger models are available for resale for participating wholesale vendors. 

The Wholesale Program is available for discounted, bulk purchases for vendors such as licensed golf cart dealers, golf courses, golf cart repair shops, etc.

Please follow the hyperlink above to initiate our wholesale account sign-up process.

FORM chargers are designed to work with functioning OBC (Onboard Computer) and non-OBC 48V Club Car golf carts. When the charger is unable to communicate with the OBC it usually requires a simple fix.

From 1995 to 2014, all Club Car models have an OBC. This computer is very temperamental and that may be why you receive an error code. (Red, yellow, green every minute) When this occurs you will need to bypass your OBC. This can be easily done by following instructions in Club Car Troubleshooting Guide

If your current charger still isn't working and suspect the OBC may be faulty, you may want to purchase our FORM Onboard battery Charger instead which will connect directly to the batteries and charge your cart regardless of a faulty OBC. You can also take your golf cart to a service technician to replace the OBC. The typical cost is $400-$700.

For additional questions please schedule an appointment with our Product Specialists HERE!

See all 16 FAQs

Lead Acid Troubleshooting - FAQ

Model A image

Model A

The LED’s on FORM charger are designed to illuminate when connected to power. However, there can sometimes be a disruption from the power source, preventing your LED from illuminating. This can usually be solved by a couple of quick checks. Test your charger in a known working outlet. Also, try unplugging the power cord from the charger, and verify the plug is firmly inserted into the charger.

You may also want to check your breakers to see if any are off or tripped.  This can be another reason the power is not getting to your charger.

If you are still experiencing a problem after trying these solutions, CLICK HERE to schedule an appointment with a product specialist.

Our smart chargers are designed with safety features to protect the health of your batteries. This is to prevent damaging batteries in a state of less-than-ideal conditions.

 If your batteries are below the minimum voltage (18V for 36V carts or 24V for 48V carts) the charger is unable to detect the batteries and begin charging. More then likely your batteries and charger are fine.

First, check to ensure your connections are tight throughout your battery pack. Test the pack voltage of your golf cart batteries by using a multimeter. See section 3.3 of Troubleshooting Guide for detailed instructions.

If your multimeter identifies that your batteries are below minimum voltage this can be easily solved by using an Automotive Trickle Charger and charging each battery individually. Refer to the troubleshooting section 3.6 in the Troubleshooting Guide

For further questions please schedule an appointment with our Product Specialists HERE!

Our smart chargers are designed to protect and preserve your batteries.

Our charger works in a 3-stage smart charging mode. Step 1 is Bulk Charging, Step 2 is Absorption, and Step 3 is Maintenance.

Stage 3 will maintain a trickle charge. The typical charge cycle takes around 15 hours. It is recommended to check the charger periodically after that to confirm it has shut off.

For technical details, please refer to our Instructional Manual.

Our smart chargers are designed with safety features to protect the health of your batteries. This is to prevent damaging batteries in a state of less-than-ideal conditions.

The charger senses the golf cart batteries before engaging a charge sequence. If your batteries are below the minimum voltage (18V for 36V carts or 24V for 48V carts) the charger is unable to detect the batteries. This is a common problem, especially for carts that haven't been charged for a while or run completely out of charge. This can be solved by using an Automotive Trickle Charger and charging each battery individually to bring them up to the minimum voltage. Refer to the troubleshooting section “3.6 Reconditioning Golf Cart Batteries (Trickle Charging)”.  Troubleshooting Guide

For more in-depth directions or if your charge status light still does not change, please refer to our Troubleshooting Guide for additional solutions.

Our smart chargers are designed to protect and preserve your batteries. Our charger works in a 3-stage smart charging mode. Step 1 is Bulk Charging, Step 2 is Absorption, and Step 3 is Maintenance.

The condition, age, and water levels of a battery have been known to cause the battery not to read as fully charged. Stage 3 will maintain a trickle charge, however, if it does not read the batteries as fully charged, it will continue to charge. The typical charge cycle takes around 15 hours. It is recommended to check the charger periodically after that to confirm it has shut off. An easy, inexpensive fix or preventative measure would be to add an outlet timer to limit how long the charger can run.If you are still experiencing a problem after trying these solutions, please CLICK HERE to schedule an appointment with a product specialist.

The FORM Charge golf cart charger is designed to get the most range out of your battery pack. Properly maintained lead acid batteries should have a life expectancy of 3-5 years. However, when your traveling distance decreases it is often caused by bad batteries. The good news is the charger is likely functioning properly. 

To self-diagnose the problem please refer to Step 3 - Testing Your Batteries in our Troubleshooting Guide.

To professionally diagnose the problem bring your batteries into a golf cart shop to be tested with the proper equipment. The testing equipment will be able to determine if new batteries are necessary.

See all 22 FAQ's

Model B image

Model B

The LED’s on FORM charger are designed to illuminate when connected to power. However, there can sometimes be a disruption from the power source, preventing your LED from illuminating. This can usually be solved by a couple of quick checks. Test your charger in a known working outlet. Also, try unplugging the power cord from the charger, and verify the plug is firmly inserted into the charger.

You may also want to check your breakers to see if any are off or tripped.  This can be another reason the power is not getting to your charger.

If you are still experiencing a problem after trying these solutions please CLICK HERE to schedule an appointment with a Product Specialist.

Our smart chargers are designed with safety features to protect the health of your batteries. This is to prevent damaging batteries that may be in a state of less-than-ideal conditions.

The charger relies on sensing the golf cart batteries before engaging a charge sequence. This is a common problem, especially for new batteries. This can usually be solved with an inexpensive automotive trickle charger many people already have.


You will be using a 6 or 12-volt automotive trickle charger to recondition each battery.

  • Each battery should be charged for approximately 20 minutes so the pack can be detected by the FORM golf cart charger.
  • The battery pack will need to be reconditioned to the minimum safety voltage of 18V for 36V Carts, or 24V for 48V Carts.

If the cart still does not charge, check the battery connections. Make sure the battery cables are correctly wired and securely connected to the battery terminals. Check for any rust or corrosion on the connections as these can cause the charger to malfunction. If you are still experiencing issues, please refer to our Warranty FAQ for further information.If you are still experiencing a problem after trying these solutions, please CLICK HERE to schedule an appointment with a product specialist.

Does this charger have a maintenance mode? The charger will fully charge your batteries and then check in periodically to ensure they are topped off, particularly when left for an extended period of time. It's recommended to check your water levels monthly to maintain your batteries in good condition.

Our smart chargers are designed with safety features to protect the health of your batteries. This is to prevent damaging batteries in a state of less-than-ideal conditions.

The charger senses the golf cart batteries before engaging a charge sequence. If your batteries are below the minimum voltage (18V for 36V carts or 24V for 48V carts) the charger is unable to detect the batteries. This is a common problem, especially for carts that haven't been charged for a while or run completely out of charge. This can be solved by using an Automotive Trickle Charger and charging each battery individually to bring them up to the minimum voltage. Refer to the troubleshooting section 3.6 in the  Troubleshooting Guide

For more in-depth directions or if your charge status light still does not change, please refer to our Troubleshooting Guide for additional solutions.

To protect the health of your batteries our smart chargers are designed with specific safety features. To begin charging our chargers must detect a minimum voltage from your batteries.

90% of the time this issue can be fixed with a simple trickle charger. Use your trickle charger to individually charge each battery until the battery pack measures above 18V for 36V carts or 24V for 48V carts. You may resume charging with your golf cart charger once the minimum voltage has been reached. Follow Section 3.6 Troubleshooting Guide for more detailed instructions

If you are still experiencing issues please refer to the full Troubleshooting Guide for additional information. For further questions please schedule an appointment with our Product Specialist HERE!

Our smart chargers are designed with an LED light that changes colors to easily indicate the charge status of connected batteries. The LED is located on the end of the charger that has the cord with the golf cart receptacle plug.

A charger LED that cycles red, yellow, and green with the fan and then restarts indicates a fault that is caused by a communication issue with the On-Board Computer (OBC) found on older Club Car golf cart models. 

This issue is common for older Club Car golf carts. From 1995 to 2014, all Club Car models have an OBC. This computer is very temperamental and is likely why your original charger stopped charging the cart.

Please refer to our Club Car Troubleshooting Guide on our website for detailed instructions to troubleshoot this common issue.

See all 21 FAQ's

Lithium Troubleshooting - FAQ

Model L image

Model L

The LED’s on FORM charger are designed to illuminate when connected to power. However, there can sometimes be a disruption from the power source, preventing your LED from illuminating. This can usually be solved by a couple of quick checks. Test your charger in a known working outlet. Also, try unplugging the power cord from the charger, and verify the plug is firmly inserted into the charger.

You may also want to check your breakers to see if any are off or tripped.  This can be another reason the power is not getting to your charger.

If you are still experiencing a problem after trying these solutions please CLICK HERE to schedule an appointment with a Product Specialist.

Our smart chargers are designed with safety features to protect the health of your batteries. This is to prevent damaging batteries that may be in a state of less-than-ideal conditions.

The charger relies on sensing the golf cart batteries before engaging a charge sequence. This is a common problem, especially for new batteries. This can usually be solved with an inexpensive automotive trickle charger many people already have.


You will be using a 6 or 12-volt automotive trickle charger to recondition each battery.

  • Each battery should be charged for approximately 20 minutes so the pack can be detected by the FORM golf cart charger.
  • The battery pack will need to be reconditioned to the minimum safety voltage of 18V for 36V Carts, or 24V for 48V Carts.

If the cart still does not charge, check the battery connections. Make sure the battery cables are correctly wired and securely connected to the battery terminals. Check for any rust or corrosion on the connections as these can cause the charger to malfunction. If you are still experiencing issues, please refer to our Warranty FAQ for further information.If you are still experiencing a problem after trying these solutions, please CLICK HERE to schedule an appointment with a product specialist.

Does this charger have a maintenance mode? The charger will fully charge your batteries and then check in periodically to ensure they are topped off, particularly when left for an extended period of time. It's recommended to check your water levels monthly to maintain your batteries in good condition.

Our smart chargers are designed with safety features to protect the health of your batteries. This is to prevent damaging batteries in a state of less-than-ideal conditions.

The charger senses the golf cart batteries before engaging a charge sequence. If your batteries are below the minimum voltage (18V for 36V carts or 24V for 48V carts) the charger is unable to detect the batteries. This is a common problem, especially for carts that haven't been charged for a while or run completely out of charge. This can be solved by using an Automotive Trickle Charger and charging each battery individually to bring them up to the minimum voltage. Refer to the troubleshooting section 3.6 in the  Troubleshooting Guide

For more in-depth directions or if your charge status light still does not change, please refer to our Troubleshooting Guide for additional solutions.

To protect the health of your batteries our smart chargers are designed with specific safety features. To begin charging our chargers must detect a minimum voltage from your batteries.

90% of the time this issue can be fixed with a simple trickle charger. Use your trickle charger to individually charge each battery until the battery pack measures above 18V for 36V carts or 24V for 48V carts. You may resume charging with your golf cart charger once the minimum voltage has been reached. Follow Section 3.6 Troubleshooting Guide for more detailed instructions

If you are still experiencing issues please refer to the full Troubleshooting Guide for additional information. For further questions please schedule an appointment with our Product Specialist HERE!

See all 21 number of FAQs

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